FAQ

It’s just that, that we are mobile and come to your location to clean your car.

We are set up to be strictly mobile. Our shop does not have the room to accomodate customer’s vehicles.

As we have everything we need on board, we are free to meet you at several locations throughout the city that might be more convenient to you if your home or office doesn’t work. We’ve met clients at hotels, coffee shops, shopping centers, etc. 

Please remember, Chase Detailing doesn’t specifically reach out to any location to ensure our services are okay to perform there. It is your responsibility to know if we’re allowed to detail at a certain location. That being said, in our 10+ years of business, we’ve only had 2 instances where there was an issue. 

Yes, but admittedly it can be a bit tricky.

You’ll see Sedan, Small SUV, SUV/Truck, XL SUV/Truck/Van, and Motorcycle.

Sedan and Motorcycle are straight forward and don’t present any trickery. 

However, trying to come up with an objective criteria to define a small SUV versus a regular SUV or a regular SUV verus a large can get murky. We’ve provided some examples on each of those pages of what we mean when we say small or large. 

In general, a small SUV would sit higher than a sedan, have two rows of seating and minimal trunk space.

A regular SUV would have two rows of seating and more trunk space OR three rows of seating with minimal trunk space.

An XL SUV would have three rows and more trunk space. 

Yes. We need someone present to communicate final pricing, expectations, goals, and to sign off on the vehicle at the end.

We’ve broken it into two roles, the Paying Customer and the Point of Contact. The Paying Customer being the person booking and paying for the appointment and the Point of Contact being the person physically present to discuss the vehicle. Most of the time these are going to be the same person. 

In the event the Paying Customer will not be present, they will be asked to designate a Point of Contact. DUE TO THE HIGHLY SUBJECTIVE NATURE OF CLEANLINESS AND DETAILING, THE POINT OF CONTACT WILL BE THE SOLE COMMUNICATOR AND SIGNATORY OF SATISFACTION. IF YOU ARE DESIGNATING A SEPERATE PERSON, PLEASE MAKE SURE THEY ARE ON THE SAME PAGE AS YOU AND UNDERSTAND YOUR GOALS/BUDGET.

WE WILL NOT COME BACK OUT WITHOUT A SEPERATE APPOINTMENT IF THE PAYING CUSTOMER HAS DECIDED THE POINT OF CONTACT DIDN’T COMMUNICATE CORRECTLY OR IS GENERALLY UNHAPPY AFTER THE FACT. 

In general, no. We include approximately 35 minutes of drivetime in the price range listed at no additional charge. That can get us to most places in the OKC metro pretty easily. 

However, anything beyond that we do have to account for not only the drivetime there, but the drivetime back. For example, if you are way north Edmond, off Waterloo, it can easily be 55 minutes drivetime there. So we take into account 20 additional minutes to come to you and another 20 to return to our general service area, for a total of 40 additional minutes drivetime. 

Our system is not sophisticated enough to calculate drivetime and represent an estimated final total upon checkout. It is up to you to understand or reach out if you have any concerns or questions. Upon arrival we will go over the vehicle together and land upon a final price/general plan to meet your budget and expectations. 

Your car will be MUCH cleaner than when we started, but we do not recommend going into it with the expectation it will be absolutely perfect. Realistic expectations are key and we will do our best to communicate once we arrive and see your vehicle to figure out the best plan for your budget and expectations. 

We are all human here and unfortunately we do miss spots or forget something. It’s rare, but it does happen.

As always, communication is key! We go over your car with you or your Point of Contact at the beginning of the appointment and land on a general plan of action to accomplish your goals. At the end we have you inspect the car to ensure we met those goals before signing off on it. If there was a small miscommunication or a few missed spots, we reserve 10-15 minutes additional to solve those for you at no additional cost. Just communicate and point these out to the detail tech before they leave!

HOWEVER, if it’s more than a few touchups and will take significantly longer than 10-15 minutes, then unfortunately we’ve had a larger miscommunication on the general scope and expectations of the detail and will need to reassess your goals, pricing, and expectations. This is VERY rare, but has happened so we do address it.

Please remove all trash and personal items prior to our arrival. This includes any child’s car seats or anything custom you want cleaned around.

We will NOT remove anything installed. That includes, but is not limited to, your child’s car seat, subwoofers, seat covers, roof racks, phone mounts…

No. This is largely an insurance issue and we highly recommend doing your due diligence if another detail company is willing to take your seats out.

On older vehicles it is fairly straightforward, but if we were to install something back incorrectly and there was an accident where safety measures failed, that could not only hurt you unnecessarily, but fall back on us. 

On newer cars, there are not only electronics, but many bolts are “one time use” bolts. Meaning once a seat has been taken out, you have to get a new bolt from the dealer to reinstall it. 

In the end, we don’t recommend persuing that, with us or any other company. 

When you look at our packages page you’ll see a starting price and a general range in addition to that.

The starting price is just that, the starting price of that package. The minimum you could be charged if all variables we’re better than average.

The price range is where most customers fall. It usually within $50 of the starting price based on an average vehicle. This represents 90-95% of people.

However, there are vehicles that are far dirtier than average, customers that have far higher expectations than average, or service locations that require more drivetime than average. Any one of these, let alone a combination of them, can push your appointment to cost more than the average.

We encourage you to reach out prior to booking an appointment if you think you might fall into one of those categories. Otherwise you will pay the estimated, or “average,” final total when booking an appointment and we will discuss any additional upon arrival.

We have a strict 48-hour reschedule policy. At 8:00 a.m. two days before your scheduled appointment it is locked in and we do not allow any changes. This is because we are reserving a time specifically for you and planning to drive to your location. We are human beings with lives and families and dogs and we rely on the income we make from detailing. If you reserve 2 hours of our time and then want to cancel at the last minute, we can have a hard time re-filling that spot.

We do NOT offer any cancellations or refunds on already booked appointments. Please read everything carefully or reach out prior to booking if you have any questions. 

The easiest way is to login to your account with the link in our navigation menu or the link in the confirmation email. There you can reschedule your appointment without waiting for a human confirmation.

You can also reschedule by emailing or calling us, but you do have to wait for our open hours or to receive confirmation that we’ve seen your request and can fufill it. Just because you’ve sent an email with a reschedule request doesn’t mean we’ll see it immediately, and our schedule for your appointment day may lock in within that waiting time. 

It’s Oklahoma, we know all too well how crazy the weather can be! If it is not actively raining, snowing, or tornado-ing we will still continue to run. If there is anything preventing us from detailing your car, we will reach out and reschedule with you.

However, everyone’s different and many of our customers want their car cleaned no matter what’s happening outside. If you’re the type of person that doesn’t want their car detailed when it’s cloudy outside or if there’s a chance of rain later in the week, please keep an eye out and adjust your appointment accordingly.

That’s completely up to you! There is the option when you’re signing off on your vehicle, but genuinely you should never feel obligated to. Everyone that works for Chase Detailing is paid a full living wage and no one “works for tips.”

Think of tipping more as buying your tech a beer or treating them to lunch for great service!

Rescheduling works exactly the same! You can log in and reschedule it just as you would another other appointment. We do lock our schedule in at 8:00 a.m. two days prior, so be aware of that, but no real difference.

If you want to skip a recurring appointment, that’s more than welcome! Just log in and reschedule your next appointment to the date you want it to be. It might be tempting to cancel your next one to skip it, but the way our system works is a little funky in that regard, don’t cancel it, just reschedule!

If you want to completely cancel your recurring appointments, as in you no longer want to be on the schedule at all (not just skipping a month), then we do require a 30-day notice. You can let us know in person, or by phone, text, or email, but please be aware and plan accordingly.

When we come to your location we only have access to the environment you provide. For instance, you might want to think twice about having the exterior detailed at the same time you’re having your lawn mowed. Also be sure there is enough space to have your car detailed, we need to be able to open your doors and maneuver around it. Due to insurance and liability reasons, we WILL NOT detail your car in the street, it must be parked off public roads. 

In general, no. We have a 50-gallon water tank and a generator on board. It is nice to have access to a hose hookup and in some situations MIGHT be required if you have multiple cars, but we’ll communicate if that’s the case. 

Yes, our time slots are set up to accomodate one vehicle. You’re more than welcome to book for more than one vehicle in a given day, but you will need to go back through the booking process to reserve multiple time slots if you’re booking online.

We can do it a bit easier and quicker on our backend as well, so feel free to shoot us a call to book if it’s easier for you.

Communicate with us prior to booking an appointment. Please don’t assume anything if you have a unique or specific issue. For example, someone once had their car keyed and booked for an exterior wash with wax. They did not communicate that there was a scratch or that they were under the assumption waxing their car would remove the scratch. It’s a bad day for everyone when something like that happens. We’ve heard every question you can think of, we promise you can’t surprise us and we’d rather you know upfront. PLEASE REACH OUT WITH ANY QUESTIONS OR CONCERNS PRIOR TO BOOKING!

When you book your appointment you will select a time slot for our arrival, such as 8:00 – 9:00 a.m. This means that we will be at your location sometime within that hour. That DOES NOT mean that your detail will start at 8:00 a.m. and be finished by 9:00 a.m. Please plan accordingly and feel free to reach out if you have any specific questions on how long your detail will take. 

This one is a little tricky and we have to take it case by case.

In general, we try to accomodate what’s best for your vehicle to accomplish your goals. However, we do reserve a specific amount of time based on the package you chose. More likely than not we can switch to a package that is a similar price/time length. 

We CANNOT switch from our entry level package to our top package or vice versa.