TERMS & Conditions

The terms and conditions set forth herein reflect Chase Detailing’s policy with respect to each of its customers.  All customers of Chase Detailing agree to be bound by the terms and conditions set forth below.

1. General Disclaimers

1. Your vehicle and performing proper detailing techniques is our first priority and we will not perform any service that shows potential to cause harm or damage your vehicle (including, but not limited to “scratching bugs off with your fingernail”).
2. There are NO GUARANTEES of bringing said customer’s car back to a specific condition (i.e. “Show Room New”).
3. Prior to Chase Detailing performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail. These may include low battery, trunk permanently shut, windows don’t roll down, etc…

2. Health & Safety

1. If your vehicle poses a potential threat to our health and/or safety, please let us know as you will be held responsible for any health and/or safety issues arising from your vehicle.
   1. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let Chase Detailing know prior to your detail. 
      1. If proper disclosure has taken place on the customer’s end (such as including said threats in the notes section of their booking or verbally during the initial booking phone call) then Chase Detailing will decide whether or not to continue with the detail and offer a refund if necessary.
      2. If the customer does not properly disclose said threats (such as not including it in the notes section, not verbally mentioning during the initial booking, or waiting until Chase Detailing arrives to disclose), the customer will NOT be entitiled to a refund if Chase Detailing decides not to continue with the detail. 
   2. Chase Detailing will be the sole determiner on evaluating the risk of said substances
2. If your vehicle cannot be detailed once we arrive, you will still be charged a rescheduling fee as outlined in section 6.2 (this includes, but is not limited to not being present once we arrive or providing a dangerous environment for our employees).
3. Chase Detailing reserves the right to refuse service.

3. Appointments & Pricing

1. We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.
2. Pricing varies for each vehicle and is determined by size, package, and condition. 
3. Additional charges may apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal, steam cleaning (if required), and “out of service area” drive time due to the additional time and materials.
   1. Chase Detailing reserves the right to charge up to $25 extra for these services without customer approval. 

4. Property Damage

1. Each customer agrees to indemnify and hold harmless Chase Detailing, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney’s fees) arising out of Chase Detailing’s mobile services, including without limitation, any property damage which occurs to my property or the property of any neighbor.  I acknowledge that the unique mobile nature of Chase Detailing’s business may expose me to greater property damage risk, and I hereby assume such risk.

5. Child Car Seats & Custom Equipment

1. Chase Detailing will neither install nor remove any car seats or custom equipment from your vehicle.
   1. We will neither remove nor install child car seats from your vehicle. If you would like your car seat cleaned under, please have it removed prior to your appointment.
   2. We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned under, please have them removed prior to your appointment.

6. Reschedules & Cancellations

1. As outlined in section 8, the full amount of the scheduled service will be paid for at the initial booking. 
   1. Once an appointment is booked and paid for, Chase Detailing will offer no refunds nor cancellations. If the customer wishes to postpone their appointment with more than 48 hours notice, the appointment total will be converted to a gift card for the customer to use at a later date. 
2. If the appointment is scheduled further than 48 hours in advance, the customer may reschedule their appointment with a minimum of 48 hours notice.
   1. “A minimum of 48 hours notice” is defined as 8:00 a.m. two (2) days prior to the scheduled appointment.
   2. If the customer wishes to reschedule with less than 48 hours notice, a rescheduling fee of $50.00 will be charged to the appointment.
   3. If the customer is not present once Chase Detailing arrives, there will be a ten (10) minute grace period for the customer to arrive at their scheduled location. After this period it will be condsidered rescheduling with less than appropriate notice and they may choose to pay the $50.00 fee to reschedule their appointment. 
3. An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple rescheduling fees (i.e. A $500 booking with 5 appointments at $100 each rescheduled after the approved timeframe can be subject to a $250 rescheduling fee).
4. If the weather will not permit Chase Detailing to properly detail your car on the scheduled day, Chase Detailing will reach out and reschedule the appointment with no penalty or fee to the customer.
   1. Chase Detailing will be the sole determiner of weather safety. 
   2. Chase Detailing will NOT allow any reschedules on the “possibility” of weather (i.e. if it is cloudy and might rain in the next few days).

7. Constant Clean

1. Prices start at $49.99 per visit for a car (4 door sedan or smaller) and $59.99 per visit for a consumer level truck, SUV, or van. These prices are based on condition of vehicle and are subject to increase if the vehicle takes longer to complete due to condition or size. 
2. Constant Clean members are still held to Chase Detailing’s cancellation and reschedule policy as noted above in section 6.
3. Commitment to either our 6 or 12 month Constant Clean program entitles the customer to a free detail. A 6 month commitment will receive an exterior or interior-only detail, which will be entirely up to the customer. A 12 month commitment will receive an exterior and interior detail.
   1. The 6 or 12 month duration of the Constant Clean commitment must be completed consecutively and without pause or postponement immediately after receiving a “Free Detail.”
   2. The frequency of visits during the customer’s 6 or 12 month commitment is based upon the customers inital booking (i.e. monthly, biweekly, weekly) and will be set for the entire duration of their Constant Clean commitment and held to Chase Detailing’s standard cancellation and reschedule policy. 
   3. Cancellation of a 6 or 12 month commitment requires remuneration of the “Free Detail” given up front by Chase Detailing to the customer. Chase Detailing will be the sole determiner of the value of said detail and it is not to exceed $275.00
   4. Chase Detailing reserves the right to cancel the customers Constant Clean commitment before the agreed time frame is completed if said customer has showed a repeated unwillingness to work with Chase Detailing in a polite and decent manner, to be determined by Chase Detailing. This cancellation will still require remuneration of the “Free Detail” given up front. 
   5. Customer agrees to keep a valid method of payment on file for the duration of their Constant Clean commitment. Failure to provide a valid method of payment will be seen as forced cancellation of said commitment and customer will be billed according to policy. 
4. There are NO GUARANTEES of bringing said customer’s car back to a specific condition with neither the “Free Detail” nor the monthly “Wax & Vac” (i.e. “Show Room New”). 

8. Payment

1. Payment will be made upon booking your detailing appointment via credit or debit card. 
   1. Cash is accepted, but exact change must be presented at the end of your detail. Upon payment in cash, your initial credit or debit card payment will be refunded. 
2. There will be a $30.00 charge for Non-Sufficient Funds

9. Photographs and Video

1. We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
2. Chase Detailing reserves the right to record audio, video, or both on the premises where the detailing is taking place for the safety of our employees.

10. Damage/Accidents

1. Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle.
2. Reimbursement will be paid for any major damage caused to your vehicle as a result of our employee’s gross negligence or willful misconduct. Chase Detailing will approve the body shop and/or vendors before issuing any reimbursement.
3. If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days, additional service fee will apply.

Each customer agrees to indemnify and hold harmless Chase Detailing, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney’s fees, resulting from any service provided or injury after our services have been completed. We have made some changes to our Terms of Service because of the EU General Data Protection Regulation (GDPR) that came into effect on May 25th, 2018.