Policies & Disclaimers

The terms and conditions set forth herein reflect Chase Detailing’s policy with respect to each of its customers.  All customers of Chase Detailing agree to be bound by the terms and conditions set forth below.

  1. Our philosophy is to offer a stress-free detailing experience for our customers.
  • Your vehicle and performing proper detailing techniques is our first priority.
  • We will not perform any service that shows potential to cause harm or damage your vehicle.
  1. Prior to Chase Detailing performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.
  • These may include low battery, trunk permanently shut, windows don’t roll down, etc…
  1. If your vehicle poses a potential threat to our health and/or safety, please let us know. 
  • If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.
  • If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment (this includes not being present once we arrive).
  • Chase Detailing reserves the right to refuse service.
  1. Appointments
  • We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.
  1. Pricing varies for each vehicle and is determined by size, package, and condition. 
  • Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes.
  1. Property Damage
  • Each customer agrees to indemnify and hold harmless Chase Detailing, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney’s fees) arising out of Chase Detailing’s mobile services, including without limitation, any property damage which occurs to my property or the property of any neighbor.  I acknowledge that the unique mobile nature of Chase Detailing’s business may expose me to greater property damage risk, and I hereby assume such risk.
  1. Chase Detailing will neither install nor remove any car seats or custom equipment from your vehicle.
  • We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned under, please have it removed prior to your appointment.
  • We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned under, please have them removed prior to your appointment.
  1. We require 24 hours notice to change or cancel an appointment. 
  • Failure to call 24 hours in advance will result in a charge of $50.00 that must be paid prior to your next appointment. Giving advance notice gives us the opportunity to fill your detailing slot and rearrange our schedule.
  • Any appointment with a value of $400.00 or more will require 48 hours notice to change or cancel.
  1. Payment
  • We accept cash and credit cards. Payment is due at the completion of the detail.
  • If payment was made online, your card will not be charged until after completion.
  • There will be a $30.00 charge for Non Sufficient Funds
  1. Photographs & Video
  • We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
  1. Damage/Accidents
  • Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle.
  • Reimbursement will be paid for any major damage caused to your vehicle as a result of our employee’s gross negligence or willful misconduct. Chase Detailing will approve the body shop and/or vendors before issuing any reimbursement.
  • If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.

Each customer agrees to indemnify and hold harmless Chase Detailing, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney’s fees, resulting from any service provided or injury after our services have been completed.

We have made some changes to our Terms of Service because of the EU General Data Protection Regulation (GDPR) that came into effect on May 25th, 2018.